(BYOD) Smart Solution Sales for Account Managers
The BYOD phenomenon, with iPads and Smartphones forcing their way into corporate infrastructures, represents a major paradigm shift. Cisco’s Borderless Networks Architecture, with integrated ...
(BYOD) Smart Solution Sales for Account Managers
The BYOD phenomenon, with iPads and Smartphones forcing their way into corporate infrastructures, represents a major paradigm shift. Cisco’s Borderless Networks Architecture, with integrated ...
Effective communication is essential to the success of any customer-oriented business. Each customer will have their own style of communication as well as an emotional response to contacting a ...
Conflict, Stress, and Time Management
Each customer wants her problem to be the most important problem to the Customer Service Representative (CSR). For the CSR, adapting to each customer's communication style, understanding each ...
Failing to realize the importance of customer service and effective complaint handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in ...
Customer Service Processes and Procedures
Failing to realize the importance of customer service and effective complaints handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers ...
Dealing with Irrational Customers and Escalating Complaints
Dissatisfied customers can become irrational, irate and even abusive towards Customer Service Representatives. Organizations need to be able to address the needs of such customers in a professional, ...
Introduction to Information Security
Information security plays an important part in the daily work of all users, from the office user to the remote user, regardless of their role in the organization. This course examines corporate ...
IT Strategy Essentials: Business and IT Strategy Alignment
How well are IT and business strategies aligned in your organization? In companies where IT and business collaborate successfully, IT is often used to exploit innovation to drive constant improvement ...
IT Strategy Essentials: Creating an IT Strategy Plan
Once you've identified the value IT brings to your organization and determined the level of alignment between the IT Department and business strategies, it's time to create an IT strategy plan. The ...