Support Center Services and Work Environment
The keys to success are creating a support culture that focuses on your customers' needs and building up your support team's skills and knowledge to provide that support. This course is intended to ...
Support Center Tools, Technologies and Metrics
Customers contacting Support Centers expect the same level of professionalism each time they interact with a Customer Service Representative (CSR). To ensure this consistently high level of service, ...
Team and Customer Relationships
This course will familiarize the learner with the underlying benefits and skills needed to establish team and customer relationships. Teamwork is a critical component of a support center. This course ...
The Customer Service Representative (CSR)
It costs a business much more to acquire a new customer than it does to retain an existing one. So it makes sense that a business must do everything it can to support and satisfy existing customers. ...
Certified TIPA® Lead Assessors are skilled professionals who lead process maturity assessment projects using the TIPA framework in organizations. The TIPA Lead Assessor course prepares these ...
Certified TIPA® Lead Assessors are skilled professionals who lead process maturity assessment projects using the TIPA framework in organizations. The TIPA Lead Assessor course prepares these ...
Transitioning from Technical Professional to Management
Moving from being a technical professional to being a manager is a career change requiring a shift in focus. Technical professionals are largely self-directed, whereas managers work through other ...
Using E-mail, the Internet, and Social Media Safely in a Corporate Environment
E-mail has become the most used communications medium in corporate networks today, with this high usage, comes an ever increasing need to understand the security considerations involved and how the ...
Using your Desktop Computer and Mobile Devices Safely
Making sure that your desktop computer, laptop, smartphone, PDA, or tablet is secured is essential in today's ever-changing business world whether you're working in your office, at home, in a hotel, ...
Writing for Technical Professionals: Effective Writing Techniques
Once you have planned the structure of a writing project, you need to plan your writing approach based on your target audience. You must take a different approach, for example, if instructing ...