IT Strategy Essentials: Implementing an IT Strategy
After your IT strategy plan is complete, you can start implementing it. But first you need to get buy-in from various stakeholders so that the work that's required to carry out the IT strategic ...
ITIL® 2011 Edition Foundation: Continual Service Improvement
IT organizations should incorporate service improvement continually throughout the lifecycle of every service they provide to their customers. Within ITIL®, Continual Service Improvement ...
ITIL® 2011 Edition Foundation: Introduction to Service Operation
IT organizations must manage their day-to-day service operation according to their business objectives, so that their services are aligned with their business needs. Within the IT Infrastructure ...
ITIL® 2011 Edition Foundation: ITIL® and the Service Lifecycle
Organizations that provide IT services to internal or external customers need to provide excellent services to enhance value to the organization. The IT Infrastructure Library (ITIL®) can ...
ITIL® 2011 Edition Foundation: Service Design Fundamentals
IT organizations must design their services according to their business objectives, thereby aligning those services with their business needs. Within ITIL®, Service Design is a stage of the ...
ITIL® 2011 Edition Foundation: Service Design Processes
IT organizations require information to create the design specifications necessary to provide IT services to their customers. Service Design processes are important because they provide organizations ...
ITIL® 2011 Edition Foundation: Service Operation Processes
IT organizations need to ensure that their services are operating properly. Service Operation processes are important because they enable organizations to correctly perform, manage, and control their ...
ITIL® 2011 Edition Foundation: Service Strategy Fundamentals
IT organizations face a variety of challenges to maintain a strategic advantage over their competitors. Within IT Infrastructure Library (ITIL®), Service Strategy is a stage of the Service ...
ITIL® 2011 Edition Foundation: Service Strategy Processes
In order to decide the best path for an IT service organization to grow, service providers need to develop a strategy to maintain an advantage over their competitors. This course details the ...
ITIL® 2011 Edition Foundation: Service Transition Processes and Policies
IT organizations need to transition their IT service designs into the live environment. Sound Service Transition processes are critical to the success of releasing IT services and help ensure that ...